Yes. All our products are fabricated in top quality real leather.

We try our best to accurately portray the colors of all our products online. However, colors may vary due to the resolution of your computer screen. As well, leather is a natural product and minor deviations in color are possible. In fact, they show the genuineness of the material.

You can place your order as a registered user or even as a guest user. Just go to your favorite product and click on ‘Add to Cart’. You can then go to your cart and proceed to checkout. On the checkout page, you will need to add your personal details and shipping information.

We accept Visa, Mastercard and Cash on Delivery.

You will receive a confirmation email which will contain your order details. This email should arrive within a few minutes. If you do not receive a confirmation email, please contact us at support@charmeena.com as your order may not be placed.

We typically ship orders within a maximum of 7 business days within Pakistan. Shipping time depends on your location.

Yes, we ship to most countries. Please note that international orders may be subject to additional fees and customs duties.

Yes, we accept returns and exchanges within 14 days of purchase, provided that the product is in its original condition and packaging. You are responsible for the cost of shipping the product back to us, unless the return or exchange is due to a defect or error on our part.

We recommend using a leather conditioner to keep your product soft and supple. Avoid exposing your product to water or extreme heat, as this can damage the leather.

No, we don’t offer customization at the moment.

Absolutely. You can reach us by sending an email to support@charmeena.com.